Multi-agent shared inbox
Your team works in a shared inbox with assignments and internal notes. Channels, read events and available features depend on each account’s configuration and permissions.
WhatsApp Business Platform
A shared WhatsApp inbox for your whole team.
Support your customers, organize team conversations, and coordinate appointments on WhatsApp, with automation tailored to your business.
- WhatsApp Cloud API · Meta
- Bilingual ES · EN
- Data in the EU · Hetzner
- Private beta · 2026
Demo conversation
wa · 15:42Hi! Do you have a table for 4 tomorrow at 8pm?
Yes — 8:00pm available. I'll send a confirmation link.
Perfect, thanks!
Platform
Four pieces. Everything your team needs to run WhatsApp.
Shared support, appointments, templates, and metrics to help your customers before and after a purchase.
Book appointments in-chat
Coordinate appointments from the conversation. Confirmations and follow-up messages depend on your business configuration, customer consent, and the applicable messaging windows or templates.
Approved templates
Manage transactional messages and campaigns with Meta-approved templates for customers who have given permission. Delivery is subject to WhatsApp policies, limits, and charges.
Analytics
Track response times, conversion rates, and agent workload in real time.
Responsible automation
Helpful replies, with clear rules.
We work with you to define what to automate, when your team should step in, and which conditions apply to each channel.
WhatsApp: support and follow-ups
The customer service window allows replies for 24 hours after the customer’s last message. Outside that window, API follow-ups require approved templates and the recipient’s appropriate permission.
Instagram: replying to an interaction
The Instagram integration is in controlled testing. We are preparing incoming DMs, inbox replies and comment automations, subject to permissions and Meta review. A private reply to a comment does not authorize a sequence without user interaction. We confirm availability for each account before activation.
A clear role for your team
Automation must offer a path to human help. We define the cases that require your team. Human Agent, when approved and implemented, is reserved for permitted human replies; it does not extend the bot messaging window.
Before you start
Understand automation and costs upfront.
Does the service include all WhatsApp costs?
FlumenChat fees and Meta usage charges are separate items. WhatsApp costs depend on the recipient’s market, the message category, and delivered messages. Before activating your account, we explain how each item is billed and what your proposal includes.
Are replies through the WhatsApp API free?
From October 1, 2026, Meta’s official FAQ states that service messages are charged per message, with the first 1,000 free each month per business phone number. This allowance counts messages, not conversations. We confirm current rates and applicable exemptions before estimating your usage costs.
Can I send campaigns to any contact?
You need permission to contact customers on WhatsApp and must honor opt-out requests. Campaigns must use the appropriate templates and categories. Having a saved phone number or an approved template does not replace the recipient’s consent.
Does an official integration prevent all restrictions?
An official integration provides authorized access, but does not guarantee immunity from Meta restrictions. Content, consent, and the recipient’s experience still matter. We do not promise unlimited sending or freedom from restrictions.
See Meta’s current conditions:WhatsApp pricing and frequently asked questionsWhatsApp messaging policy
Get in touch
Ready to turn WhatsApp into a channel your team can run?
We're onboarding pilot clients. Tell us about your business and we'll set you up.